Dedicated support teams you can talk to, anytime.
Your external IT department.
Quick response time
Our team acknowledges the issues and provide clear guidelines.
Step-by-step documentation
We offer a library of guides and how-to's on all features included in our solutions.
Speak to a person
Human-to-human interactions that lead to the most reliable and efficient outcome.
Platform-based support
You can interact with our support teams directly in our solutions for a quicker response time.
You want more informations about our support?
Frequently asked questions
You can contact one of our team members through our Contact Page or by emailing support@flovver.com. Already a user? That's great! Use the built in tools to submit your requests.
Our support team aims to acknowledge your inquiry immediately and provide an initial response within 2-4 opening hours. Resolution times vary based on the complexity of the issue.
Our support team is available Monday through Friday from, from 9 AM to 5 PM EST. Our priority is to offer optimal service to all our clients.
If your issue requires urgent attention, please mark it as high priority when submitting a ticket. Our support team will prioritize and escalate the matter accordingly.
Although we don't exclude the idea of proposing premium support plans eventually, we are currently not offering such services.
Yes, you can track the status of your support ticket by contacting your support agent.
flovver support covers a wide range of issues, including technical inquiries, feature requests, bug reports, and general assistance related to our products and services. Your support agent can go over the details of what is included over a short meeting.
Absolutely! We value your feedback. Please feel free to share your thoughts, suggestions, or concerns with our support team or through our Feedback Form.
We take security and confidentiality seriously. Your support information is handled with the utmost care and is subject to our strict privacy policies, including SOC 2 compliance criteria.